Help & Support

Do you have a problem with your Website, Domain Name, or Hosting Account? Tripod wants to help. We have a variety of different ways you can get help or contact us. Please choose the one that is right for you:

Tripod Site Alerts

If you are experiencing a problem there may be a known outage on our platform. Check this box to see if there are any outstanding issues that could be affecting your site or your account.

[Outage] - DNS Attack affecting Blogs and Photo Albums

07/29/2010


Tripod is currently experiencing a Denial of Service attack that is affecting the servers that run Blogs and Photo Albums.

The result of this attack is that your Blogs and/or Photo Albums may experience some slowness or be temporarily inaccesible. We apologize for the inconvenience. Our Network Engineers are working on the problem now and hope to have a resolution soon. We will update as soon as we know more.

Knowledgebase

A regularly updated library of articles and F.A.Q.s about how our tools and services work.

Go to the Knowledgebase

Knowledgebase

A regularly updated library of articles and F.A.Q.s about how our tools and services work.

Go to the Knowledgebase

Tutorials

One of these tutorials may answer your questions or solve your problem.

Webon Photo Album

Blog Tool FTP


Tripod Club - Customer Self-Help Forum

The Tripod Club is an active community of your fellow website-builders who help each other out with questions, tips, advice, critiques and general troubleshooting.

Go to the Tripod Club

Tripod Help - Ticket System - 24/7 Support

Creating a help-ticket is a great way to create a productive back-and-forth exchange with a Tripod Support Agent.

Open a New Help Ticket

Contact Us by E-Mail - 24/7 Support

We are always happy to get your e-mails and provide you with excellent service through that channel.

Contact us by Phone - available 8 AM to 8 PM EST - 7 days a week


If you can not solve a problem with the options above Phone Support is available to all paid users of Tripod.

Click here to Upgrade

Quick Links

Suggestion Box

What can we do to improve our Help & Support?


Take our Survey

(takes approx. 5 min.)

Helpful Outside Resources

We recommend these excellent sites for help with site design, coding, SEO and more.