Help & Support

Do you have a problem with your Website, Domain Name, or Hosting Account? Tripod wants to help. We have a variety of different ways you can get help or contact us. Please choose the one that is right for you:

Tripod Site Alerts

If you are experiencing a problem there may be a known outage on our platform. Check this box to see if there are any outstanding issues that could be affecting your site or your account.

All Systems Operating Normally

There are currently no known outages on Tripod. If there is a break in your service or if you believe there is a problem we are unaware of please open a support ticket or call our support line and we will do our best to resolve the issue ASAP

Knowledgebase

A regularly updated library of articles and F.A.Q.s about how our tools and services work.

Go to the Knowledgebase

Knowledgebase

A regularly updated library of articles and F.A.Q.s about how our tools and services work.

Go to the Knowledgebase

Tutorials

One of these tutorials may answer your questions or solve your problem.

Webon Photo Album

Blog Tool FTP


Tripod Club - Customer Self-Help Forum

The Tripod Club is an active community of your fellow website-builders who help each other out with questions, tips, advice, critiques and general troubleshooting.

Go to the Tripod Club

Tripod Help - Ticket System - 24/7 Support

Creating a help-ticket is a great way to create a productive back-and-forth exchange with a Tripod Support Agent.

Open a New Help Ticket

Contact Us by E-Mail - 24/7 Support

We are always happy to get your e-mails and provide you with excellent service through that channel.

Contact us by Phone - available 8 AM to 8 PM EST - 7 days a week


If you can not solve a problem with the options above Phone Support is available to all paid users of Tripod.

Click here to Upgrade

Quick Links

Suggestion Box

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Helpful Outside Resources

We recommend these excellent sites for help with site design, coding, SEO and more.